There are two approved ways to reach the Soku team:

In-app feedback: inside the Soku app, click the Feedback button in the bottom-right corner of your workspace. You can describe the issue and attach screenshots, and it reaches the team with your account context already included. This is the fastest route when you are already signed in. (The button is hidden on small mobile screens — use the contact form there instead.)
Contact form: use the Soku contact form on the website for product support, billing questions, refund review, or help when account settings do not solve the issue — or whenever you cannot sign in to the app.

Both routes capture the context the team needs to route your request.

Refund requests

Refunds need human review. The Soku agent can explain how to submit a request, but it should not promise an automatic refund or say that a refund has already been issued.

When you contact support, include:

the email address on your Soku account
your organization or brand name
the reason for the refund request
any relevant billing or checkout details

Cancellation help

If you want to cancel a paid subscription, open Billing in your organization workspace (the sidebar entry outside any single brand), then use Manage in Stripe to manage or cancel the subscription. Only organization admins see the subscription management actions; if you do not, ask an admin of your organization. Cancellation takes effect according to the billing terms for the current period.

Use the contact form if you cannot access the Billing page, the Stripe portal does not work, or you need human help with a subscription change.

What not to use

Do not use guessed support email addresses or personal founder contacts for support, cancellation, or refund requests. If a request is about privacy or legal terms, use the contact path shown on the relevant privacy or terms page instead of treating it as a product support route.